Shipping Policy
Shipping policy
Once your order ships, you’ll get a confirmation email with tracking. Tracking can take a day or two to update after the label is created.
Shipping costs are calculated at checkout based on your delivery address, rates vary by destination.
Delivery estimates come from the carrier, not us, so they’re not guaranteed. Weather, customs, natural disasters, and other carrier-side delays are outside our control, but if something looks off, reach out and we’ll help however we can.
Incorrect or Incomplete Addresses
Double-check your address at checkout for apartment/suite/unit numbers and zip code especially. If you catch a mistake after placing your order, email us right away at gardenofebeauty@gmail.com and we’ll do our best to fix it before it ships.
Once an order has shipped, we can’t guarantee an address change. If a package is returned to us due to an incorrect or incomplete address, we’ll reach out about reshipping, and a shipping fee will apply.
Damaged Packages
If your package arrives damaged, email us within 7 days of delivery at gardenofebeauty@gmail.com with your order number and photos of the product and packaging. We review every damage claim individually and will make it right with a replacement, partial refund, or another fix that works.
Lost or Stolen Packages
Once a carrier scans a package as picked up, they’re responsible for getting it to you. If your tracking shows “delivered” but it’s nowhere to be found, check with neighbors, household members, or your leasing office, and file a claim with the carrier. We can’t guarantee a refund once a carrier confirms delivery, but contact us and we’re glad to help you navigate things.
International Orders
We ship worldwide. Most countries can check out directly on the site, if yours isn’t listed at checkout, email us at gardenofebeauty@gmail.com and we’ll set you up with a custom invoice. Rates and delivery times vary by destination.
Customs duties, import taxes, and any other fees charged by your country are the customer’s responsibility and aren’t included in your order total. We can’t control or speed up customs processing on our end.
Contact Us
Questions about your order or shipment: gardenofebeauty@gmail.com